If you forgot to add your Mileage Plus account number to your reservation or at check in, or you believe that miles earned for your Star Alliance flight or for one of our other airline partners have not been credited to your Mileage Plus account, please remember you must allow 7 days after your flight has been completed before requesting retro-credit.

Request Partner Flight mileage credit
Find out what documentation is required from the appropriate carrier listed below. Please note: Each carrier requires different information. Check the mail-in request information for further details.

To submit your request, please select the online or mail retro-credit request

Request retroactive credit for your completed flight on a Star Alliance Partner or Other Airline Partner by mail. Remember that your flight must have occurred less than 12 months ago for it to be eligible for credit.
1. To submit your request for credit, please send a written request with the information listed below:

• Your name and Mileage Plus account number
• A copy of your ticket or E-Ticket receipt
• Your original boarding pass

2. Information should be mailed to the Mileage Plus service center:

3. Please allow 2 months for the miles to be posted to your Mileage Plus account.